call us on:
01604 813428
Our VAT registered number is 145 1141 08
Our showroom details can be located on our Contact Us page
Our address for all postal communication is Tandem Group Plc, trading as Pro Rider Mobility, 35 Tameside Drive Birmingham, B35 7AG
1. You should assume that everything you see or read on the Site is subject to copyright unless otherwise noted and may not be used except as provided in these Terms and Conditions without the prior written permission of Tandem Group Plc trading as Pro Rider Mobility. Tandem Group Trading, trading as Pro Rider Mobility neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Tandem Group Trading, trading as Pro Rider Mobility.
2. Your use of and browsing in the Site are at your risk. Tandem Group Trading, trading as Pro Rider Mobility & Leisure nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Tandem Group Trading, trading as Pro Rider Mobility & Leisure also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.
3. While we are always happy to hear from you, however, any communication or material you transmit to the site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. We can not be held responsible for any interception of your mails by a third party.
4. Images displayed on the site are either the property of, or used with permission by Tandem Group Trading, trading as Pro Rider Mobility. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorised use of the images may violate copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.
5. The Site is controlled and operated by Tandem Group Trading, trading as Pro Rider Mobility from its principal business offices in Birmingham. We do ship outside of the U.K. and areas of mainland Europe. Tandem Group Trading, trading as Pro Rider Mobility ensures that all items sold on the website fully comply with law under the jurisdiction of England and Wales.
6. Tandem Group Trading, trading as Pro Rider Mobility reserves the right, for any reason, in its sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. Tandem Group Trading, trading as Pro Rider Mobility may also impose limits on certain features of the site or restrict your access to part or the entire site without notice or penalty.
7. We can ship items to non-UK destinations, if you are outside England, Wales or South Scotland you must contact us to obtain a carriage quote prior to ordering as the checkout will auto calculate England, Wales and Scotland carriage charges.
Note: Please note the delivery schedule for all items. (Destinations outside England and Wales may take longer)
Our delivery office phones all customers of large items to pre book delivery. Please ensure you include a correct phone number with your order.
We aim to despatch all items as soon as possible from receipt of your order. Many times we are able to deliver before 5 working days but we ask you to allow upto 5 working days for delivery from the next working day after the order is placed
Note: The above is only a guide to delivery schedules and the couriers may not always be able to deliver within these time scales. If you require delivery by a specific day/date please email us directly with full details. We will always do our best to deliver as per your requirements, however, we can not guarantee couriers will deliver on the requested dates.
8. Tandem Group Plc trading as Pro Rider Mobility may at any time revise these Terms and Conditions by updating this posting. The battery (ah) ampage (the AH of the battery refers to the battery ampage) will always be within 2 amps of the advert statement at the time of print. Small variations either higher or lower will in no way affect the performance as advertised.
9. These terms and conditions are governed by English law and we both agree to abide by England and Wales Jurisdiction only.
10. With website-based purchases or phone orders under the UK Distance Selling Regulations (DSR), the customer has a legal right to be able to cancel an order and/or change their mind within 14 days from the date after receipt of goods. We ask that in the above circumstance that the customer notifies our office either via email (see contact us page) or in writing to our registered office address (see contact us page) within 14 days after the day of receipt of goods. We ask that the customer return the item/s in a good condition and either in original packaging or other suitable packaging. If the goods are returned in a damaged condition (resulting in loss of resale value) or unsuitable packaging we reserve the right to make a claim. The customer is responsible for all costs in returning the item/s to us. Please note that after a 14 day period has elapsed no 'change of mind' returns will be accepted.
If a customer refuses delivery or fails to take delivery by not being at home on the booked delivery day we will charge the carriage fees and the return carriage fees as set by our couriers. By ordering from Pro Rider Mobility you are agreeing to these terms of sale.
With all purchases made directly from one of our shops, there is no returns policy for customers simply changing their minds over a purchase. All shop items are available for customers to test and use prior to purchase (To ensure the suitability of the item). If as a matter of goodwill the shop manager decides to offer a partial or full refund - this will be in the form of a credit note.
All refunds (credit notes) are processed as soon as possible and in all events within 30 days.
Separate parts ordered are non-refundable. Parts are deemed to be second hand as soon as they are attached to an item. We would not want to re-sell a part that a customer has already attempted to use. Therefore, please note these are non-refundable.
White glove and premium delivery charges are non-refundable under any circumstance. By purchasing a white glove or premium delivery service, you are entering into a delivery contract which is separate to the sale contract. Pre-paid service agreements at a discounted price are non-refundable. Extended warranty cover is non-refundable.
11. If goods are received damaged please notify us immediately.
In the unlikely event of goods being received damaged we will cover all costs incurred with exchanging the goods or issuing a full refund. We ask you to keep the original packaging or if this is not possible to use other suitable packaging to allow the couriers to collect damaged items. Please note that all damaged goods must be reported to us no later than 3 days after receipt. We can not accept damaged claims after this period. If you are not using the item within the first 3 days you still need to inspect the item to ensure it has arrived in good condition.
12. Warranty (This section refers to standard warranty and extended warranty claims)
By ordering from Pro Rider Mobility you are agreeing to these terms.
Note: The warranty where we arrange free collection of items and return of items free of charge is applicable to England, Wales, and Southern Scotland (please contact us for more details on other locations) for smaller items such as golf trolleys, ramps, and bikes. For larger items such as treadmills and mobility scooters the free visit or collection applies to England and Wales only (Scotland, Northern Ireland, and the Republic of Ireland are excluded). For all areas outside the free collection locations, the warranty offered is a returns to base parts only warranty whereby we will send any/all required parts to you. The customer is responsible for covering the cost of labour to fit any replacement warranty parts required for the product. If you are located outside the free collection locations we will need to charge you for the postage of any required parts.
Note: Warranty terms stated here transgress any prior notices on any advertisement.
Note: During the warranty period a replacement battery will not be sent out until it's tested.
If you have any queries please email our office (see contacts page for the email address)
If a customer makes a warranty claim and requests a collection – we ask that you use suitable packaging and securely package the item. We can arrange collection and inspection of the item and if the item is deemed to be faulty through manufacturing and not misuse we will repair or replace the item in full and cover all costs. However, if we find the product is either functioning without a problem or damaged through customer misuse we reserve the right to claim against the customer for all reasonable expenses incurred in collecting and examining the item. In this event, the customer will also be responsible for the return costs of the item.
With most mobility scooter warranty claims Tandem Group Trading, trading as Pro Rider Mobility & Leisure will send an engineer to your home for an onsite repair - this is at the discretion of our service department and only applicable if we decide the claim is genuine and can be arranged on-site (location England and Wales only). On-site visits are not possible for other warranty claims such as electric bikes and golf trolley claims as we use specialist equipment which is located at our service depot. With these claims, we will cover the cost of collecting and returning your item. Please ensure you keep the original packaging in case of any warranty claim. If you dispose of the original packaging you will need to use alternative suitable packaging to ensure safe carriage of the item with the couriers. We can not provide packaging if you have disposed of the original packaging.
Please note that all warranty claims must be in writing (either by email or letter post) we respond to all warranty claims as quickly as possible.
Examples of customer misuse of products:
Water/liquid spilled over the item. Heavily knocked or dropped causing component damage. Knocked to a degree where a simple cable is disconnected and simply needs reconnecting. Clear evidence that the scooter has dropped over a high kerb or ran into something causing damage.
At Pro Rider Mobility we pride ourselves on offering the highest level of backup service around. Our engineers travel the country looking after our thousands of satisfied customers. Please note that we will always do our best to assist you and the warranty terms stated are for the protection of both buyer and seller. We are always happy to listen to any customer suggestions.
We have an outstanding reputation for dealing with warranty claims. Please note the mobility scooter warranty cover excludes tyres and other parts that can be affected by general user wear and tear. If you have a warranty claim relating to the battery of any item you need to send the battery back to us. We will then test it with our advanced testing equipment. If the battery is found to be faulty via manufacturing defect we will replace the battery for you free of charge and reimburse your reasonable carriage costs. However, if the test results show the battery has been misused or incorrectly charged we reserve the right to refuse the claim and invite you to collect the battery at your cost. We cover carriage costs up to a maximum of £10.00
Mobility scooter warranty does not cover tyres due to wear and tear issues. By ordering a scooter from Pro Rider Mobility you are agreeing to these terms.
Recliner chair warranty covers electrical and mechanical parts. It does not cover any material damage such as stains, tears, padding, or stitching issues as these can be caused by user wear and tear and/or user accidents.
Extended warranty and pre-pay service agreements are non-refundable. By taking out an extended warranty or pre-pay service you are agreeing to these terms.
Extended warranty is valid only if the item is serviced annually by an authorised Pro Rider service agent.
Only authorised Pro Rider Engineers can repair/service Pro Rider products. Failure to use an authorised Pro Rider engineer or service agent (unless by prior agreement with Pro Rider in writing) will result in the warranty being invalidated.
Pro Rider Freedom, Elite. and Easyfold mobility scooter warranty cover is for a period of 1 year (as of February 1st 2023).
By ordering from Expressco Direct Limited trading as Pro Rider Mobility & Leisure you are agreeing to our terms and conditions
Please note: Warranty is not transferable and is valid only for the original purchaser.
Extended warranty excludes batteries, bulbs, and tyres (including wear and tear items).
If any warranty claim is deemed to be false we reserve the right to claim for all costs and associated costs. This clause includes all collections and engineer call outs. If a call out or collection is booked and the customer fails to be at the address on the agreed date the customer becomes liable for all costs. If the customer then refuses to cover these costs the warranty will be void with immediate effect. The aforementioned applies to customers who do not answer the door when a courier or engineer calls at the premises on the agreed date. By ordering from Tandem Group Trading, trading as Pro Rider Mobility you are agreeing to our terms in full. Please note that surface wear and tear (including) rust is not covered under the warranty on any product.
13. With Pro Rider Mobility, if you find the same Pro Rider branded item from a recognized UK site with the exact same specifications as our product we will match it for you and then beat it by a further 5%.
(proof of individual site address is required for provenance) (This offer applies to Pro Rider branded items only)
14. Only authorised Pro Rider parts and accessories can be used with all Pro Rider products. Failure to use Pro Rider authorised parts and accessories will invalidate the warranty with your product. For advice and information please contact Pro Rider Head Office. By ordering from Pro Rider you are agreeing to these terms in full.
15. (Ramps) With ramps, these are non-refundable due to the wear and tear issue. If a ramp is returned to us in an unused condition then we can refund you providing the return is within 8 days of receipt of the goods. With the ramp tread and surface, we can not be held responsible for any marks, wearing away or other issues arising from the use of ramps. This is because it is impossible for the buyer to prove that only a scooter/wheelchair within the max user weight has been used on the ramps. From our experience, we have come across users who have used other vehicles and items on the ramps which in turn has affected the surface of the ramp. The same applies if the carry handle breaks on the ramps - this is not covered by the warranty. The warranty for ramps covers any physical breakage within the ramp itself if we are satisfied correct use has been applied. By ordering a ramp from Pro Rider you are agreeing to these terms of sale.
16. Any bespoke item ordered from Tandem Group Trading, trading as Pro Rider Mobility which has been made to the customer’s specification is non-refundable in any circumstance (unless proven to be faulty). By ordering from Tandem Group Plc trading as Pro Rider Mobility you are agreeing to these terms.
17. The aforementioned terms and conditions of sale refer to customers based in England, Wales and do not fall under the jurisdiction of Scotland or N Ireland. For customers based outside our covered locations, we would not be able to pay for collection of any goods whether damaged or for any other reason. Our locations covered for collection of damaged or returning goods is limited to England and Wales and does not come under any other jurisdiction.
18. Pro Rider do not recommend selling the Pro Rider Treadmill to commercial gyms or fitness-related companies. These are for private home use only. If a commercial fitness-related business purchases one, we can not be held liable for issues or warranty.
19. Price Match Promise - "Telephone us on 01604 813428 if you find cheaper!" - Our price match assures that you buy at the lowest price. If you subsequently find the same like-for-like product offered at a lower price, we will refund the difference immediately. Please note: unboxed display models or mail order returns will not be accepted for price matches against new products and are excluded from the products sold on eBay & Amazon. Although we will try our very best to price match we are sometimes unable to match competitors' prices on limited products.
Welcome to Pro Rider Mobility. Tandem Group Trading, trading as Pro Rider Mobility maintains this site (the "Site") for your personal entertainment, information, education, and communication. Please feel free to browse this Site. Tandem Group Trading, trading as Pro Rider Mobility respects the privacy concerns of the users of the Site and has created this privacy statement to explain what information we gather from your visit to our Site, and how such information may be used.
Collection & Use of Information:
As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is requested by or collected on this Site.
However, if you choose to purchase on this Site you will be asked to provide us with certain personally identifiable information such as your name, mailing address or email address. Personally identifiable information will not be sold and will not be given to any third parties without your consent.
Security:
Security for all personally identifiable information is extremely important to us. For this reason, we use the latest SSL (secure Socket Layer) encryption technology, as well as PGP encryption on all e-mail communications.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Tandem Group Trading, trading as Pro Rider Mobility cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make all possible efforts to ensure its security on our systems.
Concerning Children:
This Site is neither directed nor targeted to children under the age of 18.
However, certain of Tandem Group Trading, trading as Pro Rider Mobility & Leisure Affiliated Sites may contain content that may be of interest to visitors of this age, while others of Pro Rider Mobility Affiliated Sites contain content appropriate solely to persons over the age of 18. Use of those Affiliated Sites is subject to those sites' respective Privacy Policies.
Use of Cookies:
Cookies are pieces of information transferred from a Site and stored on your computer hard drive for record-keeping purposes. Cookies can tell us which parts of our website you visit and how long you spend there so enable us to tailor the Site to your preferences. Cookies do not contain personally identifiable information.
Google AdWords:
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Pro Rider Mobility website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Links to Non-Affiliated Sites:
Tandem Group Trading, trading as Pro Rider Mobility & Leisure is not responsible for the content or practices of non-affiliated third party Web sites that may be linked to or from this Site.
Visitors to non-affiliated third party Web sites should refer to those Web sites' respective privacy policy and practices.
Consent to Processing:
By using this Site, you unambiguously consent to the processing of your information in the United Kingdom.
Contact Us:
If you have any questions about this privacy statement, the general practices of our Site, or your dealings with our Site, please contact: (see contacts page for email address)
Your Acceptance of These Terms:
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Tandem Group Trading, trading as Pro Rider Mobility reserves the right to modify, alter or otherwise update this policy at any time, so visitors are encouraged to review this policy from time to time.
Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.