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This strong durable bag is ideal for most wheelchairs. It has one main compartment, a small zipped front pocket and two side net pockets ideal for a drinks bottle. There is a reflective strip for safety.
Key Features
Strong durable bag
1 main compartment
Small zipped front pocket
2 Side net pockets
Reflective safety strip
Bag dimensions: 37 x 43 x 10cm
Code:
Mobility Accessories
Dimensions
37 x 43 x 10cm
Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6
Please note unfortunately we do not deliver to the following postcodes:
GY, JE, ZE, HS, KW, IM, BT, AB, DD1-7, DD8-11, FK18-21, G84, IV, KA27-28, PA, PH, PO30-41, TR21-25, EIRE
We also do not deliver to the Isle Of Wight
We work with a dedicated courier service to deliver your new mobility aid as quickly and efficiently as possible. Orders are dispatched on weekdays.
Timescales are dependent on the size of the product or scooter. If you would like delivery times for a specific product or need your item by a specific date, please contact our friendly customer service team who will be happy to assist further.
All other branded Riser Recliners & Mobility Scooters: 48 hour delivery *once we have received the item from our supplier*
(Drive Medical, Freerider, Kymco, Pride Mobility, Roma Medical, Sunrise Medical, and TGA Mobility)
All other products: 5 – 7 working days (UK Mainland)
Please note that all other branded products such as Drive Medical, Sunrise Medical, Freerider etc are drop shipped by our supplier, and these items may be delivered separately from items that are not drop shipped. If you have any queries on drop shipping, please contact our customer service team.
Larger items – such as road mobility scooters – are dispatched on a 2-man delivery service. The courier will contact you directly within 5 working days of the scooter arriving at the delivery depot to arrange a convenient date to deliver your item when they're next in your area.
Delays
Sometimes occasional delays are unavoidable as a result of conditions outside of our control. Whilst we work hard and endeavour to deliver within the above timescales, we are unable to guarantee dates and times for deliveries.
Tracking Your Order
For any enquiries regarding your order including tracking and delivery information, please get in touch with our friendly and knowledgeable customer service department on 01604 813428 Mon – Fri 9am – 5pm.
Checking Your Order on Delivery
At the point of delivery, we kindly ask that you please thoroughly check your item, even if you do not intend to use your purchase immediately.
If there is any damage to your purchase, you can either sign as damaged with the courier or reject the item. Damages should be reported directly to our customer service team on 01604 813428 or via email at sales@proridermobility.com.
Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.
Returns & Refunds
When to Return
Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
Information regarding the return of damaged goods can be found at the bottom of this returns policy.
Please be aware that we will need to inspect and approve a return before issuing any refunds.
How to Return
We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.
If you have purchased your item via our website, please inform us of your request via email at sales@proridermobility.com.
If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.
Please note that you are liable for any transportation costs incurred to return your item(s).
Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@proridermobility.com.
Getting a Refund
The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
If you would like an update on the status of your refund, exchange or replacement please contact our team on 01604 813428 (Mon to Fri, 9am-5pm).
Returning Faulty Products
All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.
In the event of receiving a faulty item, we please ask that you either:
Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@proridermobility.com
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.
Contacting Us
If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.
Contact us by phone: 01604813428
Contact us by email: sales@proridermobility.com
Opening times: Monday to Friday, 9am to 5pm
Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:
Please note if an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.
Changed your mind on your item? Not a problem!
Please email or call our team to let us know within 14 days of receipt of your goods, you'll then have an additional 14 days to return to us. To make this more efficient for our team and to get you a solution as soon as possible, we kindly ask that you please attach images and videos of the damage to the product in your first email to us.
We kindly ask that you email us at sales@proridermobility.com with your order details and advise whether you would like a refund or exchange.
Please note that unwanted items are returned at the customer's expense and must be sent back unused and in the original packaging and condition in which they were received - this is also applicable to orders with multiple boxes.
Please also request proof of postage from your chosen courier and provide this in your email to us.
N.B. All items should be checked upon delivery, even if you are not planning on using your item straight away.
Returning a Faulty Item
We're sorry to hear that you have received a faulty item.
In the event of your order arriving faulty or damaged, we kindly ask that you either reject the order upon delivery or sign for the item as damaged and then reach out to us at sales@proridermobility.com within 3 working days.
Please provide your order details, information about the fault/damage, and supporting images in your email to us.
Our team will review the information provided and, if a replacement is agreed, we will send this to you free of postage charges.
If you would prefer a refund, please kindly let us know and we will arrange collection of the faulty item.
N.B. Please be aware that we cannot accept any damaged claims after 3 working days of receipt of the order.
Receiving My Refund
Once we have confirmation that we have received your items, we will process your refund within 3-5 working days via your original payment method.
Alternatively, we will send out your replacement/exchange according to the above timescales if this has been requested instead of a refund
Please note that refunds for unwanted items do not include the original postage costs, only the amount of the product itself.
For any updates on your refund, please feel free to call our friendly team on 01604 813428 (Mon to Fri, 9am-5pm).
Please note if an unwanted item is not returned to us in its original packaging and condition, we reserve the right to withhold part or all of a refund.
Warranty
Warranty
Warranty
We hope that you are happy with your purchases however we are aware that sometimes things can go wrong! Because of this, we offer one years warranty on all products, to give you that extra peace of mind when purchasing on our site.
We've put together a few FAQ's about our warranty policy which we hope answer any queries.
How Does My Warranty Work?
Your warranty starts from the date of purchase and will last 1 year following this. We hold the right to ask for photographic or video evidence of any faulty item.
What is covered?
Our warranty will be valid under the following:
·Mis - manufacture
·Damage in Transit
·Electrical faults
·Frame Breakage
·Canopy tears
·Battery or mechanical failure
What is excluded from the guarantee?
Any of the following problems will not be covered by our guarantee:
·If there is evidence of product abuse or misuse
·Damage due to deviation from product instructions on assembly.
·If the product has not been properly maintained in accordance with care instructions
·Any alterations or repairs made to product
·Natural wear and tear, including scratches and chips to surface finishes
·General wear and tear, including staining, tears and burns & accidental damage
·Fading, cracking, and splitting of wood, as part of natural ageing process due to weathering.
·The cracking of wood due to extreme changes in room humidity or direct heat source.
How do I make a claim?
You'll need to contact our customer service team via Email on sales@jackstonehouse.com stating your order number or delivery postcode. Please note we can only discuss orders on the Email address used to place the order.
We may request images or videos demonstrating the issue so we can verify any faults with the product.
What happens next?
If your product is unable to be repaired, or we are unable to offer a repair service, then we will offer a replacement. If an item is out of stock but available in an alternative colour, this will be offered before a refund.
