If you would like delivery times for a specific product, if need your item by a specific date, or you are located outside mainland UK, please contact our friendly customer service team for a quote.
At the point of delivery, we kindly ask that you please thoroughly check your item, even if you do not intend to use your purchase immediately.
Expected Delivery Times
UK Mainland - Up to 5-7 working days
2 Man Delivery Service
Larger items – such as road mobility scooters & Riser Recliner Chair – are dispatched on a 2-man delivery service. The courier will contact you directly within 5 working days of the chair arriving at the delivery depot to arrange a convenient date to deliver your item when they're next in your area.
Please bear in mind our 2-man deliveries can take longer than normal deliveries due to the limited number of depots around the country. If you have any concerns or enquiries about our 2-man deliveries, please contact us.
When to returnChanged your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
How to returnWe kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement. If you have purchased your item via our website, please inform us of your request via email at email@example.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.
If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.
Contact telephone: 01604 813428
Contact email: firstname.lastname@example.org
We are open from Monday to Friday, 9am to 5pm
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