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How do I get an update on my delivery?

Once your order has been despatched you will receive a despatch confirmation email and this will specify the delivery company and tracking number for your parcel(s).

On the morning of the day of delivery, you will also receive another email/text alert directly from the courier detailing the delivery window. Using the courier's own website, you may then have the option to alter your delivery or to forward any instructions on to them.

If you would like further assistance with the delivery of your item, kindly reach out to our customer support team and they will be glad to assist.

You can reach them at or on 01604 813428. The team is available Monday to Friday, 9am to 5pm.

2 Man Delivery Service


Larger items – such as road mobility scooters – are dispatched on a 2-man delivery service. The courier will contact you directly within 5 working days of the scooter arriving at the delivery depot to arrange a convenient date to deliver your item when they're next in your area.