Help & Contact

To place an order, head to the product page and click 'add to basket'.

You will then be given the option to view your basket or go to checkout.

Click 'proceed to payment' and fill in your details as either a new or returning customer.

Complete your delivery information and then your payment details.

If you have any queries about our products or issues placing your order through our website, please contact our friendly support team who will be glad to help. You can reach them on 01604 813428, opening hours are Monday to Friday, 9am to 5pm.

We are pleased to offer several payment options when purchasing items through our website. We are SSL certified to ensure that your details remain safe and secure at all times.

Credit/debit card

Amazon Pay

Paypal*

*Please note that the delivery address in your Paypal account is automatically selected when using this payment method. You should therefore ensure that all delivery details are up to date in your Paypal account prior to placing your order.

If you are eligible for VAT exemption, you will need to fill out our VAT relief declaration form during the checkout process.

Please kindly state your condition and registered charity number.

We'll then deduct the relative VAT amount from your final purchase price.

Once you have successfully placed your order, you will see a confirmation page with an order reference.

You will also receive a confirmation email from us with your order details.

We are currently working on setting up 0% finance options for our customers on select orders - check back soon for more updates!

Personal Home Visit

We are pleased to be able to offer personal home visits so that you can try before you buy with no obligation to purchase.

Give us a call 01604 813428 to arrange a convenient time and date for a member of the team to visit you at your home and provide a demonstration of your chosen scooter.

You could receive up to £50 cashback if you then decide to purchase the scooter following your demo.

Showroom

Alternately, you can also visit one of our showroom in  Birmingham where we stock a large range of mobility scooters from the biggest industry names such as TGA, Pride Mobility, Drive Medical, and more.

Please call us to check which scooters we have available and to arrange your appointment ahead of time.

Birmingham Showroom Address

35 Tameside Drive

Birmingham

B35 7AG

Sorry to hear you've forgotten your password.

Simply hover over the 'Login' icon in the top right-hand corner of the website and click 'Account'.

Click the 'Forgotten Password?' link under the 'Returning Customer' section and a password reminder will be sent to the email address registered to your account. 

Once your order has been despatched you will receive a despatch confirmation email and this will specify the delivery company and tracking number for your parcel(s).

On the morning of the day of delivery, you will also receive another email/text alert directly from the courier detailing the delivery window. Using the courier's own website, you may then have the option to alter your delivery or to forward any instructions on to them.

If you would like further assistance with the delivery of your item, kindly reach out to our customer support team and they will be glad to assist.

You can reach them at sales@proridermobility.com or on 01604 813428. The team is available Monday to Friday, 9am to 5pm.

2 Man Delivery Service

Larger items – such as road mobility scooters – are dispatched on a 2-man delivery service. The courier will contact you directly within 5 working days of the scooter arriving at the delivery depot to arrange a convenient date to deliver your item when they're next in your area.

Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6

Please note unfortunately we do not deliver to the following postcodes:

GY, JE, ZE, HS, KW, IM, BT, AB, DD1-7, DD8-11, FK18-21, G84, IV, KA27-28, PA, PH, PO30-41, TR21-25, EIRE

We also do not deliver to the Isle Of Wight

Delivery Costs:

Zone 1 Postcodes:

CA1-6,CA10-11,CB,CF,CH,CM,CO,CR,CT,CV,CW,DA,DE,DH,DL,DN,DT,DY,E,EC,EN,EX,

FY,GL,GU,HA,HD,HG,HP,HR,HU,HX,IG,IP,KT,L,LA,LD,LE,LL,LL35-36,LN,LS,LU,M,ME,

MK,N,NE,NG,NN,NP,NR,NW,OL,OX,PE, PL,PO1-24,PR,RG,RH,RM,S,SA,SA19-48,

SA61-63,SA64-65,SA66-73,SE,SG,SK,SL,SM,SN,SO,SP,SR,SS,ST,SW,SY1-16,

SY17-20,SY21-22,SY23,SY24,SY25,TA,TF,TN,TQ,TR1-20,TR26-27,TS,TW,UB,W,

WA,WC,WD,WF,WN,WR,WS,WV,YO

Zone 2 Postcodes:

DG1-3,DG4-16,EH,G1 – 83,KA1-26,KA29-30,ML,TD

Zone 3 Postcodes:

FK1-17,KY,PA1-19

Orders are despatched on weekdays (Monday to Friday) excluding bank holidays and weekends (Saturday and Sunday).

Expected Delivery Times:

Riser Recliners & Mobility Scooters: 48 hour delivery (UK Mainland)

All other products: 5 – 7 working days (UK Mainland)

Please note that all other branded products such as Drive Medical, Sunrise Medical, Freerider etc are drop shipped by our supplier, and these items may be delivered separately from items that are not drop shipped. If you have any queries on drop shipping, please contact our customer service team.

Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6

Please note unfortunately we do not deliver to the following postcodes:

GY, JE, ZE, HS, KW, IM, BT, AB, DD1-7, DD8-11, FK18-21, G84, IV, KA27-28, PA, PH, PO30-41, TR21-25, EIRE

We also do not deliver to the Isle Of Wight

The delivery company used varies according to the size/weight of your item(s).

We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, DPD, and Panther

Once your order has been despatched from us you will receive a despatch confirmation email and this will specify the delivery company and tracking number for your parcel(s). 

We kindly ask that you check your item(s) upon receipt, even if you do not intend to use the product immediately. Any damages or faults should be reported to us within 3 days of receipt.

For further returns info, please refer to our dedicated returns page.

Unwanted Items

If you are returning an unwanted item, your order will need to be inspected and approved by our team before we are able to process a refund or provide a replacement/exchange.

Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is then dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

Please note that we reserve the right to a partial or full withholding of a refund if unwanted goods are not returned to us in their original condition or packaging. A re-stocking fee may also apply.

Faulty Items

If you are returning a faulty item, images of the fault/damage must be emailed to and reviewed by our team before we are able to process a refund or provide a replacement/exchange.

Once approved, we will process a refund within 3-5 working days and via your original method of payment. The crediting of your funds is dependent on the end processor, e.g. your bank, Paypal, Amazon Pay.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

If you have received a faulty item, please either reject the item upon delivery or sign for the item as damaged with the courier.

Please email us at sales@proridermobility.com with your order information, details of the damage, and supporting images within 3 working days of signing for your item.

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

Please let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.

Please be aware that we will need to inspect and approve a return before issuing any refunds.

To arrange for your unwanted item to be returned to us, please kindly email us at sales@proridermobility.com with your details and whether you would like a refund, exchange or replacement.

Please note that you are liable for any transportation costs incurred to return your item(s). Please ensure that you request proof of postage from your chosen courier and notify us of your return tracking information via email.

Your item should be returned to us in its original condition and packaging - please check that all instructions and fixings for your item are included with your return. This is also applicable to products that arrive in multiple boxes.

Please be aware that we do not refund the original postage costs on any items that are returned as unwanted.

If you require any support from our friendly and knowledgeable customer team, you can reach them either via email or by telephone.

Email - sales@proridermobility.com

Telephone - 01604 813428

The team is available from Monday to Friday, 9am to 5pm.

We endeavour to respond to email enquiries within a 48 working hour timescale, however, there may be delays during busier periods. We thank you for your patience and understanding with this.