Delivery


Pro Rider Mobility is proud to offer free delivery to UK Mainland and European customers.

We work with a dedicated courier service to deliver your new mobility aid as quickly and efficiently as possible. Orders are dispatched on weekdays.

Timescales are dependent on the size of the product or scooter.  If you would like delivery times for a specific product or need your item by a specific date, please contact our friendly customer service team who will be happy to assist further.

 

Expected Delivery Times

UK Mainland - Up to 5-7 working days

Europe - Up to 5-9 working days

 

Next Day Delivery

Smaller items are usually delivered on a next day basis when ordered before midday on a weekday.

 

2 Man Delivery Service

Larger items – such as road mobility scooters – are dispatched on a 2 man delivery service. The courier will contact you directly to arrange a convenient date to deliver your item.

 

Delays

Sometimes occasional delays are unavoidable as a result of conditions outside of our control. Whilst we work hard and endeavour to deliver within the above timescales, we are unable to guarantee dates and times for deliveries.

 

Tracking Your Order

For any enquiries regarding your order including tracking and delivery information, please get in touch with our friendly and knowledgeable customer service department on 01604 813428 Mon – Fri 9am – 5pm.

 

Checking Your Order on Delivery

At the point of delivery we kindly ask that you please thoroughly check your item, even if you do not intend to use your purchase immediately.

If there is any damage to your purchase you can either sign as damaged with the courier or reject the item. Damages should be reported directly to our customer service team on 01604 813428 or via email at sales@proridermobility.com.

Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.