SAME-DAY DISPATCH ORDER BY 12PM GMT (MON - FRI)
OPEN WEEKDAYS 9AM - 5PM

Delivery & Returns

Delivery

Pro Rider Mobility is proud to offer free delivery to UK Mainland.

Any orders for delivery outside of UK Mainland require carriage - please ask our friendly team and they will be happy to provide a quote.

We work with a dedicated courier service to deliver your new mobility aid as quickly and efficiently as possible. Orders are dispatched on weekdays.

Timescales are dependent on the size of the product or scooter.  If you would like delivery times for a specific product or need your item by a specific date, please contact our friendly customer service team who will be happy to assist further.

 

Expected Delivery Times:

UK Mainland - Up to 5-7 working days

Europe - Up to 5-9 working days

 

2 Man Delivery Service

Larger items – such as road mobility scooters – are dispatched on a 2 man delivery service. The courier will contact you directly to arrange a convenient date to deliver your item.

 

Delays

Sometimes occasional delays are unavoidable as a result of conditions outside of our control. Whilst we work hard and endeavour to deliver within the above timescales, we are unable to guarantee dates and times for deliveries.

 

Tracking Your Order

For any enquiries regarding your order including tracking and delivery information, please get in touch with our friendly and knowledgeable customer service department on 01604 813428 Mon – Fri 9am – 5pm.

 

Checking Your Order on Delivery

At the point of delivery we kindly ask that you please thoroughly check your item, even if you do not intend to use your purchase immediately.

If there is any damage to your purchase you can either sign as damaged with the courier or reject the item. Damages should be reported directly to our customer service team on 01604 813428 or via email at sales@proridermobility.com.

Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.

 

Returns & Refunds

Getting your order back to us


When to Return

Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.

Information regarding the return of damaged goods can be found at the bottom of this returns policy.

Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to Return

We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.

If you have purchased your item via our website, please inform us of your request via email at sales@proridermobility.com.

If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.

Please note that you are liable for any transportation costs incurred to return your item(s).

Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.

If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.

Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@proridermobility.com.

 

Getting a Refund

The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.

If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.

We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.

If you would like an update on the status of your refund, exchange or replacement please contact our team on 01604 813428 (Mon to Fri, 9am-5pm).

 

Returning Faulty Products

All items should be checked upon delivery, even if you are not planning on using your item straight away.

Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.

In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery

OR 

Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@proridermobility.com

Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.

Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting Us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact us by phone: 01604 813428

Contact us by email: sales@proridermobility.com

Opening times: Monday to Friday, 9am to 5pm

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