Orders are despatched via a courier service. Expected delivery times are up to 5 – 7 days within the UK Mainland and up to 5 – 9 days to Europe depending on the size of the Mobility Scooter. Smaller items that weight under 50kg are usually on a next day delivery basis if ordered before midday. Larger items such as road mobility scooters are despatched on a 2 man delivery service and delivery times can vary. This means that the courier will arrange a convenient date to deliver your item.
While we aim to deliver within these timeframes at all times occasional delays are sometimes unavoidable.
Our customer service advisors are happy to offer advice on delivery timeframes or with the tracking of any order.
At the point of delivery all items should be checked for any damages and in this instance items should be signed for as damaged with the courier or rejected. They should also be reported directly to the Pro Rider customer services team on 01604 813428 or via email on firstname.lastname@example.org
Even if you do not intend to use your purchase immediately, we kindly ask that all orders are thoroughly checked upon receipt. Any claims for damages or discrepancies must be submitted within 3 days of receipt of the item.