Customer Reviews

Pro Rider prides itself on quality products, great prices and a service second to none.

Therefore, we are very grateful to get so many nice comments and messages back from our customers. We could keep these to ourselves, but we are so proud of the way we run our business, we want to share them with you. With our customer's kind permission, here are some of the wonderful comments we have received...


I would like to say thank you for the wonderful service I received last week, I had a problem with my scooter which was cured quickly and efficiently. The staff are very friendly and I advise anyone with a problem with their scooter to use them every time

David Butcher, Pro Rider Customer

Many thanks for such rapid service. The quality of the ramp you supplied is absolutely first class. I will have no hesitation recommending your company to anyone in need of such a product.

Graeme, Pro Rider Customer

Just to massive Thank You to Pro Rider after the very smooth purchase of my scooter, I have just had my scooter for two weeks but the freedom it has given me and my husband so he can do what he wants has been incredible I am on holiday in Norfolk at the moment but my freedom could not have come at a better time. Thank You once again Pro Rider your service was brilliant and first class my friends don't believe me when I tell them how much my scooter cost me, it puts all the other companies to shame I will definitely use Pro Rider again when I need a new scooter. Mrs l kemp

Mrs l kemp, Pro Rider Customer

This is not an enquiry this is to thank you for an excellent service Last week I phone your company and spoke to a lady regarding a wheel I needed for my Pro rider golf buggy she was extremely helpful and very knowledgeably she asked me which wheel it was gave the price { which I was more than happy with } took my credit card details and told me it would be with me 3 days later and sure enough it arrived to day praise were praise is due what a fantastic service I was very impressed and thanks you very much

Peter Swift, Pro Rider Customer

I ordered 2x 36ah batteries on Monday 20/10 expected them on thursday. They were delivered today Wed 22/10. Great service great company will use u again when I buy my scooter, THANK YOU VERY MUCH

Graham Lee, Pro Rider Customer

Just wanter to let you know how pleased I am with the road king scooter. I wanted to be able to go out round the country parks and national trust properties near us. It is everything I wanted. It goes up slopes easily (and down). I have had several people asking where I got it from and they were surprised at the cost as they also thaught it was a lot more expensive. Delivery was on the day advised. The driver was very careful unloading and no damage. The only thing confusing was the instructions to connect the batteries. It says one black and one red. There are two connections. Each has a red and black wire. No indication which is to which. Maybe colour coded spot on the connectors. 100% happy though.

Mr Robinson, Pro Rider Customer

Dear pro rider. Just to say very impressed with the service. it was great to be able try your mobility scooters you gave good advise and no pressure. it was useful you showing me how they split down to fit in my car. and that it would fit without splitting it down. I was so surprised the road king fitted in my citron Zara compete. ramps as well. a big plus. Everyone was so helpful. even the people in the warehouse asked if I was happy with everything and asked if i had any more questions. I have now tried the road king on pavement. road and even across a grass field. (its been a long time since i could take the dog for a walk in a field.) i think this will go anywhere. This is every thing I hoped it would be. and more. can't recommend pro rider enough. I only come over to look. but so impressed had to take one away. so glad I did. Thanks Steve Boyle Highbridge Somerset

Steve Boyle, Somerset

Dear pro rider we have just received my wife's new road king. we would like to thank you for your excellent service. as promised 2 days delivery. this is the 2nd road king & also pro ride elite which I keep in my car. we have bought from you plus batteries tyres steering parts & new front wheel hubs plus front body panel. 2 of our friends have bought road kings on our recommendation. we wish there were more companies like yours that give customer complete satisfaction. we wish your company all the success in the future. thank you SUE & MICK TAYOLR

Sue Taylor, Pro Rider Customer

Hi there This is Audrey Johnson and Mari Buckley from Penwortham. Preston. We purchased a Road King scooter for Audrey in 2008 and sent in a testimonial - here it is. Well we have had our scooter over 4 years now and haven't had a second's trouble with it apart from having a bit of a flat tyre on one of our visits to Paradise Park in Cornwall! One of the owners pumped the tyre up and it's stayed up ever since. In the photo in the testimonial we sent 4 years ago. Audrey is out and about at Paradise Park. We've been to Cornwall and other places many times since of course. The scooter has given Audrey a new lease of life over the past 4 years - a few weeks ago we went on a 22 night transatlantic Caribbean cruise on the P&O ship Aurora! Without the scooter this would have been impossible. Due to problems with Audrey's legs. we can't take a flight anywhere so a cruise from Southampton and back was ideal. We had an adapted cabin on the ship. and Audrey was able to get around very easily. She even went ashore a couple of times. We've enclosed a collage showing Audrey in various exotic places! Barbados. Tortola. St. Maarten. The Azores. Madeira. and around the ship. We thought you might be interested in hearing how pleased we are with our purchase after all these years. Please feel free to use the photo and any of this text as a testimonial on the website! Kind regards AUDREY JOHNSON AND MARI BUCKLEY PENWORTHAM. PRESTON.

Audrey Johnson, Preston

Hi Simon Just to let you know my scooter arrived last Tuesday and I very quickly disassembled it and put it in the boot of my car. intending to read the instructions later on. However unfortunately my mother was rushed to hospital (our new large/expansive/can't find anywhere hospital!) so I had to assemble it without the instructions. It took me all of 2 minutes and I couldn't have got round the hospital without it. Having used 'shop-mobility' scooters in the past. I knew what to expect from it and it's all that and more. As I said it assembles and disassembles in minutes. the parts are all light enough for me to manage on my own and it fits easily into the boot of my car with room to spare. My 12 year old daughter also got thrown in at the deep end and she too managed to put it together and pack it away again for me. It's very comfortable and. as I bought a bag for my sticks. I don't use the basket on the front and this means I can go up to a door and push or pull it myself with one hand while operating the scooter with the other! It has opened up my life and I will be able to go to places I've not visited in over 10 years and I don't need somebody there to help me. I work in another smaller hospital and I even use it for getting about there. I cannot praise this scooter enough and would recommend it to anybody requiring a compact pavement or indoor scooter. and I can't wait to go on holiday next year and find my way about independently. This year due to delays I had to sit in an airport wheelchair for 9 hours being pushed into walls. pillars and other people - never again! Thank you from a very grateful customer.

Pamela Parker, Pro Rider Customer

Hi! My new scooter arrived today as promised and I am absolutely delighted with it. Last July I spent nearly £2000 on a Luggie which I consider was very poor value. I have already highlighted several problems with the Luggie and for your interest I will tell you what they are. Firstly there is no ignition key so scooter cannot be immobilised. Secondly there is no speed control which can be dangerous especially in a shop where it is wise to have such possibility. Thirdly although the scooter is very light in that it weighs on 23 kilos it cannot be broken into parts and therefore the full weight has to be lifted into a vehicle. I am now charging the battery for the new scooter and can't wait to try it out.

Peter Barnes, Pro Rider Customer

Dear Colleagues. I have now recieved the scooter and am writting to mention how pleased both me and my husband are with the quality and the service we have recieved from your comany. We are still waiting for the log book from DVLA but know this can take a bit longer so will give it another few days then contact them direct to see how much longer it will be. Again our greatest thanks for a quality service and a company I will be recommending to my friends and family.

Mrs M M Gee, Pro Rider Customer

This is NOT an enquiry. This is a message for the managing director of your company. I have just purchased a scooter from you & I want to compliment you on a first class product & service. In particular I would like you to give praise to Sally. She has been so helpful & considerate. She is the type of employee that every company could do with.She was kind, helpful & willing to go the extra mile for the sake of a customer. Again Thank you & Thank you Sally

Mrs V E Ward, Pro Rider Customer

We took delivery of our Pro Rider Elite last Wednesday and canít begin to tell you how pleased we were with it. My husband had a heart attack in February and since then his/our mobility has been severely limited. This weekend, thanks to our scooter, we were able to go out as a couple and enjoy life again.

Sheila & Malcombe Brooks, Pro Rider Customer

Hi Simon. I recieved my scooter on Wednsday as promised. I haven't had a chance to use it yet because of the weather. Mark the dfelivery man was great and very professional (A true Ambassador for your company). I am now just waiting for the paperwork (Taxation etc.) Thanks again for the excellent service. Kind Regards

Barry Mitchinson, Pro Rider Customer

Just seen the commercial treadmill review by D Would. I echo his comments but also think he should have mentioned the 6.5W motor power as this is the main thing for me. I use my treadmill for my boxing which involves lots of sprint work for conditioning. The Pro Rider treadmill has been fine with me using it daily and I am very happy with it. Cheers Steve Williams Doncaster

Steve Williams, Doncaster

Dear Prorider team A quick note to update you with my treadmill. I have been using it for just over 6 months and have just completed by first marathon as a result. I can't thank you enough and I am sure my friend Mr Bexon will love his. He purchased last based on my recommendation. I love the cushioning as I have shin splints and this helped me prepare. Still not got to the time I want but hope to run in another half marathon in the spring. Once again many thanks for making such a top level treadmill. Please feel free to use my details for any feedback that your other customers wish to receive All the best

Dean Would, Newcastle

Dear Sirs, Just a note of satisfaction with the service and prompt response to my order. This wheelchair was received the following day in excellent condition. This was for my wife and she is really pleased (as I am) with the workmanship and ease of use. I will certainly recommend you for the excellent product.

F.J. Armstrong, Pro Rider Customer

Hi I just thought I had to send this email to thankyou so much for my wheelchair ramp. It has just arrived (Tuesday) and I can't believe how quickly I have received this as I only ordered it on Sunday. It means so much to my Dad who is 96 yrs old and has been virtually housebound since Christmas. We can now take him out and he can start enjoying life again. Once again than you so much for your excellent service I will definitely be using you again. Kindest regards

Carole Dudman, Pro Rider Customer

Loved watching Jeremy Clarkson and Richard Hammond on your mobility scooters on Top Gear. Are you going to bring out a super trike and 8 wheeled monster scooter? Thought the task they set was typical hysterics and was never going to work but great to see them highlight the over pricing over the other mobility brands. Will be back in with the wife soon as she has promised to treat me to a scooter upgrade.... Jim Young Basildon

Jim Young, Basildon

Just seen Jeremy Clarkson riding the Road King Pro Rider mobility scooter. Fantastically entertaining and very impressed they chose your scooter above all others. Our Road King is still going strong and is by far the best value for money. We wish Pro Rider continued success. Keith & Maureen Coleman Edinburgh

Keith & Maureen Coleman, Edinburgh

We've just watched Top Gear with the Pro Rider Road King. What a mavellus advert for you. We find my Road King really good especially with the new batteries. Hilarious programme. will they produce a suitable off-roader I wonder?

Sue Fox, Pro Rider Customer

Hi Please can you post this on your website as I feel the comments will benefit you. I recently purchased a portable Freedom scooter from your Southampton showroom and apart from the friendly no hassle service I received the scooter itself far surpasses what you advertise. You advert is actually incorrect as the scooter covers significantly more miles than you advertise and my wife exceeds the maximum user weight by 2 stone - I am hoping when she reads this she will lose some weight or at least I will when she gives my dinner to the dogs. I will stop going on now but feel free to pass my details to any customer who wants to view in Hampshire. Ps: Looking forward to seeing your larger scooter on Top Gear later this month. A real pleasure to deal with you gents and ladies. A happy William Pelfrey Pompey

William Pelfrey, Pompey

Hello again Simon. the mobility scooter arrived first thing on Monday morning as we were ready to visit my step son in hospital(So we had some exciting news to pass on to him)-So could you please pass on my thanks to everyone who was involved in packing and getting the scooter delivered to us.-----Me and the wife are now back home in our own house while we wait for (Shane step son ) to come home from hospital.hopefully at the weekend.or some time next week.Its then we shall "Try it out"------Until then--Thank you once again for everything Graham

Graham , Pro Rider Customer

I am just writing to thank you and your staff. (especially the lady who took my sale over the phone). for all the help in my recent purchase of my mobility scooter. As well as being polite and very informative. she was really helpful and answered ALL my questions. the scooter is GREAT!! Seriously! i have been out loads already and its only been 2 days. i even had it on grass at the school with my dogs (i havent been out with them for several months but now i can again). I would strongly suggest this scooter for anyone who is a larger build (im 17 stone lol). and not affraid to veer off the normal routes! (although i do no it is not an atv.) once again. thank you very much for the time and effort in this purchase. yours lindon mackenzie

Lindon Mackenzie, Pro Rider Customer

Hello Simon I am very sorry that I have been unable to contact you before today but I have been extremely unwell . I am just writing to say a very big thank you for sending the replacement wheels for my wheelchair . It has taken a lot of stress away at a very bad time and I a now able to enjoy my new wheelchair . I would like to thank you for your fast, trouble free after sales service and the professional way in which you dealt with my problem. I would certainly have no hesitation in recommending your company as the help and service has been fantastic . Many thanks again and I will ensure that I leave nothing but good reports to whomever I deal with regarding your company and after sales service . Thank you again.

Mr D Pretty, Pro Rider Customer

Firstly, many thanks for the warm welcome and advice received when Heather and I came to see you on Thursday. a very pleasant experience. I have now been able to get out of the house and down local footpaths and roads for the first time in 10 years and it feels fantastic to have such renewed freedom. Yours sincerely Phil Allison

Phil Allison, Pro Rider Customer

Thank you for wheelchair arrived as you said today. Very pleased with it and looks good value for the money. Thanks again, Ray

Ray Hayes, Hereford

Hello. Just to let you know the mobility scooter has arrived safe and sound here in Portugal. Many thanks for all you help it has made the young ladies life so much better now she can get out and about again. it was so nice for us to see her & her family so happy. Once again a big thank you from all of us. Kind Regards Lesley

Lesley Serrao da Veiga, Portugal

Hello Simon. Ref. Wheelchair Further to my e-mail yesterday regarding details of the end user for the above wheelchair. I feel I should write again and express my gratitude for everything.. The chair arrived TODAY. in excellent condition. at 13.00 hrs - it was only ordered last Monday. FANTASTIC SERVICE. I know my mother will be delighted with it. On top of that. it'll reduce my number of visits to the gym!! Thank you all very much. Kindest Regards. Meirion Davies

Meirion Davies, Pro Rider Customer

Very helpful. helped with all enquiries very good and can deliver quickly high recommend this shop!

Anon, Pro Rider Customer

Hi Simon I would just like to say a big thanks for going the extra mile for me with the delivery of my new wheelchair. I am over the moon with it and for the price- it is extremely good. I realise you didn't have to arrange a.m delivery for me but you did at no extra cost and as my carer is only with me in the mornings she was able to un-box and set it all up for me. I really appreciate your help and would certainly use you again. I have left appropriate feedback but I felt a personal thanks was appropriate. Dave

Dave, Pro Rider Customer

Hi received my new Pro rider its the bee's knee's fantastic item for the money paid very, very happy Edwin Craig JMFC Swindon

Edwin Craig, Pro Rider Customer

Hi Simon. I just wanted to let you know that the part for my scooter arrived safely the other day. I must say the packaging was excellent, so it arrived in immaculate condition. I also wanted to say how pleased I am with the scooter. I had the model down from you 3 years ago. and as my husband inherited a bit of money he suggested I upgrade. The new model has all the improvements I would have wanted from the previous model. I have been really pleased with the excellent value products you supply and wouldn't hesitate to recommend you. Many thanks for your excellent service. Regards. Diana Edwards.

Diana Edwards, Pro Rider Customer

Dear Simon.I would like to thank you so much for the arrival of my scooter.It was all I expected and so much more.In watching our Grand son and Grandaughter put every thing into place.I could see that I had purchased a real bargain.from a trustworthy an excellent price.I can only see a lifetime of faithful.trustworthy service from my brand new Pro Rider Mobility scooter.Once again thank you so much for everything.I would recomend this scooter to anyone. J.Hughes.

J Hughes, Pro Rider Customer

Hi. Just a short note to thank you for the super fast delivery of my wheelchair. it arrived 15 minutes ago! I can't wait to give it a spin! Many thanks. Barry

Barry Todd, Pro Rider Customer

We could not be more pleased - absolutely top class service - I have ridden on my mobility scooter this morning. We thoroughly recommend and commend you Thank you and best regards Diann

Diann, Pro Rider Customer

I thank you very much. your telephone manner was friendly and very professional. it was an honour doing business with the company you represent. Stephen Waller

Stephen Waller, Pro Rider Customer

Hi i would just like to say the riser chair that i purchased from you is a great item with fast delivery its just what my mother needed regards dee D Tribe

D Tribe, Pro Rider Customer

Just to say thank you for my order. the wheelchair is excellent for my son. It is well made to a high spec and good value for the price of £88.00. Thanks also for your prompt attention to my order. Carole Elkkins

Carol Elkkins, Pro Rider Customer

Delivery of wheelchair. Thank you so much for your reply. The service you have given has been 100% positive. I will recomend you company without hesitation. It has been very stress free ordering from your company. Again thank you very very much. Yours gratefully

C Lloyd, Pro Rider Customer

This is not an enquiry but a Thank You for the service I have recieved from Pro Rider Mobility UK. My Pro Rider scooter axel broke and Hayden the engineer came to Exeter Devon replace a new axel and a did a full service could not ask for any better service from a great firm they think about their customers first would and have recomended Pro Rider to people once again Thank You.

Anthony Hampton, Pro Rider Customer

Hi Simon. The mobility scooter is brilliant. very comfortable and powerful. Anyone who buys anything else has more money than sense. You can use that as a testimonial if you want. Thanks Tony

Tony, Pro Rider Customer

Hi Simon. Thanks for delivering on time. I thought I'd let you know that my Mother is thrilled with her new mobility chair !! It's very comfortable and is helping with her back pain already - the back padding also helps. She loves the features especially the tilt and lift which has helped immensely by alleviating the pressure on her knees. The motor isn't too loud and movement is smooth. She was worried about operating - but the remote is simple and took me no time to teach her how to use it. Having researched a lot before purchase. this chair is amazing value for the price and I would strongly recommend your company to anyone looking to buy a recliner. Thanks again for making such a massive difference to my mothers comfort and mobility. Please feel free to quote me on any advertising literature.

Sean Mcknight , Pro Rider Customer

I would like to take this Opportunity to thank you for the ramp i purchased from you. The product is very good and the sevice could get no better. Will be recommending you to others. Thank you again.

Anon, Pro Rider Customer

Hi Simon. Chair arrived in great condition and driver very helpful. Im personally delighted with it and have been able to raise my very ulcerated legs for the first time in comfort in over a year. MY husband has one complaint though ........ the snoring is distracting him from his telly. Thanks so much for your brilliant and very efficient service. i wil be leaving feedback on ebay within the next couple of days. Kind regards. Angie

Angie, Pro Rider Customer

My scooter arrived safely yesterday afternoon and my wife and I had great fun unpacking it and figuring out where everything fitted. It was an awful day weatherwise so it hasn't been tested properly yet. However I am amazed how silent and smooth it is - I can't wait to hit the road! Thanks for all your help. The scooter exceeds my expectations in all ways. Regards Chris

Chris Pearce, Pro Rider Customer

Hi Simon, Many thanks for your assistance on the phone this morning. I rode down the hill to the Post Office on my spanky new scooter to post the documentation. More importantly, I had the best time I can remember in ages. Rather than being stuck in the house. I've been out and about on the scooter stopping and chatting to people and what amounts to enjoying my first experience of getting my life back. My little Scottie dog sat happily on the footbed and once we reached the park we had a great time. We didn't try all the dirt paths but the one we did venture along was just fine for the scooter. Whilst I know it won't always be a beautiful sunny day like today I can already appreciate just how much the Pro Rider King is going to change my life. Many thanks for making the purchase such an easy experience and it is so reassuring to know that you are at the other end of the phone when I need help or advice. Kind regards. Gwen

Gwen Falla, Pro Rider Customer

We must say how pleased we are with the Road King mobility scooter we purchased from you. We love it. PS. MAX THE DOG LOVES THE SCOOTER .HE JUMPS ON AND HAS A RIDE WHEN HE GETS TIRED. Mr and Mrs Norris

Mr & Mrs Norris, Pro Rider Customer

Good afternoon. Ref: Mobility scooter purchase Just a note to thank you for such excellent service. The mobility scooter is just what we wanted and will give my husband much needed freedom this summer. I am most grateful to you for making this transaction such an easy one. Kind regards,

Pauline Mckay, Pro Rider Customer